The blacken the name of a company thread

I have had a contract with Vodafone since April this year, and I've already had what feels like fifty disputes with them. It usually starts with them overcharging me, I ring up, speak to somebody who agrees I've been overcharged and promises me a credit, then they just take the full amount out my account anyway. I ring up for answers, tell them I've incurred overdraft charges because of their false information, they look at their notes and deny the conversation ever took place.
I'm not saying I don't dream, but this is too much of a recurring pattern.
And that's just one half of it.

Vodafone are a complete shambles of a firm and an absolute rogue, and I want to spread the word.

If you're a bit like me - not one to hold grudges - and you want to name and shame a business that has fucked you over at some point, this thread is the place to do it.

I made the mistake of switching my broadband to Talk Talk about ten years ago.

Long story short, they cut me off from BT and left me without broadband or a land line for two months.

So I went back to BT who reconnected me within one hour.

Talk Talk finally offered me £50 compo for the inconvenience which I'm still waiting for, ten years later.

Utter shambles.

doffcocker wrote:I have had a contract with Vodafone since April this year, and I've already had what feels like fifty disputes with them. It usually starts with them overcharging me, I ring up, speak to somebody who agrees I've been overcharged and promises me a credit, then they just take the full amount out my account anyway. I ring up for answers, tell them I've incurred overdraft charges because of their false information, they look at their notes and deny the conversation ever took place.
I'm not saying I don't dream, but this is too much of a recurring pattern.
And that's just one half of it.

Vodafone are a complete shambles of a firm and an absolute rogue, and I want to spread the word.

If you're a bit like me - not one to hold grudges - and you want to name and shame a business that has fucked you over at some point, this thread is the place to do it.

dont get me started on Vodafone

I'm with Vodafone at the moment,but I'm jumping ship to O2.

boltonbonce wrote:I'm with Vodafone at the moment,but I'm jumping ship to O2.

Don't do it. Their refresh contacts are a rip off. I'm going with tesco next

iSupplyEnergy. Utter twats.

When you're switching your gas/electricity they will almost always be the cheapest - whatever you do, don't even consider it. They may save you a few quid but in the long run they will have you losing your mind.

Firstly, they don't have a call centre or anyone you can speak to. You ring an 01202 number which is clearly someone's home number in Bournemouth. The robotic voice says you're in a queue but you never get through, eventually you have to leave a message which they don't respond to.

You can send them an e-mail which will take 7 days to get a response. The response will be a standard reply to every query possible but specific to none. You are unable to reply to their message or indeed send a message again about the same issue!

After one year I had a credit of £325 on my account, but despite prices dropping they put my monthly payment UP. I had to threaten legal action to get the £325 back.

I'm getting angry just typing this.

Don't do it.

I'd like to put a good word in for SKY. Easiest company on the planet to negotiate a contract down with. Just threaten to leave every few weeks and you'll be paying £25 for your £60 a month contract in no time. Recently had a problem and they replaced the box, the dish, the wires, the lot. Turned out to be a problem with the telly but I didn't bother to tell them. Plus I'm genuinely leaving them in the Spring as I'm moving into a new house and will go with the internet dongle thingy if it's as good as my mate says.

I also use Vodaphone as it's the only network with a decent signal here but ...

I use a £10 phone on PAYG so never spend more than a fiver a month. I mean what kind of idiot would use a "smart" phone to do computer stuff?

Not true regarding Sky in my experience.

I heard about this whole "I'm not getting enough for my money so I want to negotiate a better deal or I'm off to Virgin" thing from a bloke at work a while back.

He was backed up by a couple of others who both said "Yeah, I did that and I've got free Sky Sports for 6 months now."

So I thought I'd have a go.

I rang up and said I was thinking of switching providers because I'd had a better offer and the Scottish guy at the other end of the phone said: "Sorry to hear that, sir."

And I thought I was in.

But he then followed it up with: "I'll put you through to Cancellations now."

I was a bit taken aback and thought my genius plan may be unravelling but quickly recovered to realise that this was probably part of their shtick and I was being transferred to some special department who had the latitude to negotiate deals, so I smiled and went with it.

Only to discover that "Cancellations" actually did what it said on the tin.

"I believe you want to cancel your subscription, sir?" said another Caledonian voice.

"Er...yeah", says I, "It's just not that good a deal any more and Virgin reckon they can save me money."

"Ok then" he says, "Sorry to hear that. Your Sky service will end at midnight tonight."

And put the phone down.

Leaving me with no Sky TV.

Mrs B called me a "greedy fuckwit idiot" and told me to sort it pronto.

Believe it or not, I've got some pride so I left it a week before ringing them back and asking to be reconnected, having made some story up about Virgin messing me about.

And I'm still sure to this day that the fucker I spoke to was smirking at me as he agreed to turn it back on. (They've got a screen in front of them with all your info on, don't forget, and I'm sure mine had a big red flag on it saying "Another chancer dickhead.")

Twats.

No.  Definitely ringing up sky and negotiating will mean you will pay less. Every time I've done this I pay less.  Even if it's just a fiver

Will you ring up for me next time then, please?

I shall take that as a no.

On my list then.

No death threats (crass and clumsy), just a disparagingly cool disinterest henceforth.

Yes give me your details and I'll tell you yoUr new lower price

Username: BigKnob1970
PIN: 4156
E-Mail: BigKnob1970@BTSKYVIRGIN.co.uk


I want free sports and porn for at least 5 years.

Cheers.

(I was trying to show some cool disinterest but the lure of free sports proved too much so I crumbled.)