Fault at a junction since Christmas Eve means I have no phone or internet connection and it could possibly be 31/12/13 before it is even fixed (or even later)
So keep chasing for updates and asking to be put through to someon in Britain - been flatly refused each time - I thought that was against the law.
Now 3 days with no connection (at home) and its driving me, and the better half, mad - I have no outside line so if there was any emergency I can't even dial 999 (I have already tried it!!)
It means I can't do any business, do any any banking or even Skype the fiance's family back in Germany!!!
Would a business be treated like this, no so why should a personal customer? All customers should be treated the same.
Strong letter of complaint to BT, MP, OFCOM and any other regulatory authority!! Already started my compensation claim letter - I will get something from them!
Word to the wise, unless you want to deal with callcentres overseas who know nothing about Christmas, its traditions or teh dangers it can bring and are only told to say phrases like "happy Holidays" then stay away from them!!!!
So keep chasing for updates and asking to be put through to someon in Britain - been flatly refused each time - I thought that was against the law.
Now 3 days with no connection (at home) and its driving me, and the better half, mad - I have no outside line so if there was any emergency I can't even dial 999 (I have already tried it!!)
It means I can't do any business, do any any banking or even Skype the fiance's family back in Germany!!!
Would a business be treated like this, no so why should a personal customer? All customers should be treated the same.
Strong letter of complaint to BT, MP, OFCOM and any other regulatory authority!! Already started my compensation claim letter - I will get something from them!
Word to the wise, unless you want to deal with callcentres overseas who know nothing about Christmas, its traditions or teh dangers it can bring and are only told to say phrases like "happy Holidays" then stay away from them!!!!