Ten Bobsworth wrote:What do you think MPs do when they get a complaint from constituents, Sluffy?
If you don't know, let me tell you. One thing they will often or usually do is write to the relevant Minister. Not that it does much good but it looks like they have done something and it does go on the record.
The system is based on fobbing off and obfuscation whilst grinding down and wearing out anyone and everyone with genuine concerns.
Quite simply, that's probably how it got as bad as it did in the Post Office and its barely any different in the NHS.
My local hospital was granted its coveted 'Foundation Trust' status by the coalition despite having the highest hospital-related mortality rates in the whole of England and whilst mothers and babies died needlessly through neglect at Furness General Hospital (under the same Trust control). Anyone in-house that blew the whistle were out of the house before you could say Jack Robinson.
The Inquiry into Furness General wasn't a public inquiry, its terms of reference were narrow and its chairman seemed to have been given the job because he was 'a safe pair of hands'. In other words it was 'managed'.
Patient care counts for very little when compared with governments 'flavour of the month' agendas.
Professor Tim is right. The one who pays the piper calls the tune and, so far as I can ascertain, insufficient time seems to have have been allocated to questioning the pipers in this Inquiry. But some of them will appear and that's good.
Oh but
I DO KNOW what MP's do when they get a complaint from constituents because I was the one that had the job of answering them!
What they do in fact is write to the responsible body, so if it was for a PO complaint, they would in the first instance write on behalf of their constituent to the PO's CEO. who would pass it down to someone like me to reply.
I/others doing the same role, would be handed it by the CEO and would in turn refer it to the relevant head of that service responsible to reply and to respond in their name (or reply in the CEO's name and pass on to the CEO for signature).
So in reality it would be the van den Bogerds and Vennells of the organisation who would be the ones supplying the replies to the MP's - the same van den Bogerds and Vennells who would be on the PO's Management Team, briefing the PO's Board of Directors, attending Parliaments committees of inquiry and giving evidence at the High Court.
Of course if the MP's such as Arbuthnot were not happy with the replies they were getting from the PO they would write directly to the Minister who in turn would contact the PO which would in turn would follow exactly the same procedure to respond.
Obviously the PO would know that they need to do more to appease the Minister and that's why they came up with the commissioning of the various reports from the forensic accountants, the mediation scheme, and ultimately face the High Court - but all the time it would be the van den Bogerds and Vennells who would be the gatekeepers and the ones who are briefing everyone above them and/or external to the PO - including the Ministers, that there WASN'T an issue and the Horizon was 'robust', when at least van den Bogerd (and others in the PO) KNEW by then differently and presumably Vennell knew too or was in denial of the fact.
Although her comments about Susan Crichton, PO's inhouse Head of Legal, seems to damn her in my eyes...
The relationship between Vennells and Crichton had appeared to have broken down by September 2013. The pair met at a Costa near the Post Office offices in Old Street where Vennells recorded that Crichton got angry and shouted at her. Crichton says she has no recollection of this.
Vennells said Crichton was upset that the Post Office had ruined her reputation and compromised her by undertaking a further review of the Second Sight handling. Crichton was said to be ‘very emotional’ and her ‘ego and self-esteem have been undermined’.
Then comes a particularly enlightening note from Vennells. The chief executive reflected that ‘Susan was possibly more loyal to her professional conduct requirements and put her integrity as a lawyer above the interests of the business’.
Crichton tells the inquiry that at all times she had been focused on delivering an independent report through Second Sight.https://www.lawgazette.co.uk/news/post-office-inquiry-live-former-gc-susan-crichton-gives-evidence/5119453.article#:~:text=The%20chief%20executive%20reflected%20that,independent%20report%20through%20Second%20Sight.As I keep saying, you can only do something if you know about it, I'm yet to be convinced that the government really didn't know much about the scandal until it blew up at the High Court.
Yes, you are correct, the government is the one that sets the terms of reference and the timescale for this inquiry but I don't believe they are looking to control the narrative resulting from it - indeed if what I believe to be is correct and that the various governments during the period of the scandal knew little to nothing about it, it would be in their own interest politically for that to come out rather than to be seen to have been hiding something.